pvXchange - Your global PV network

Help \| Frequently Asked Questions (FAQ)	close X
1. General questions about the exchange Who can trade on the exchange? Does it cost anything to use pvXchange? Does it cost anything to place offers or make requests? How is my request handled? Who is offering the products listed on the exchange? Who is placing the product requests listed on the exchange? 2. Questions about registration How do I register? Why does pvXchange request so much information for registration? Do I need any additional documents in order to register? How is my privacy protected? 3. Questions about trading on the exchange I can't find the type of module that I am looking for. Can pvXchange help me? I've found the module/inverter type that I need, but I need a different quantity than that posted in the offer. I have posted an offer, but the buyer wants a different quantity than what I have offered. When posting an offer or request, what price should I offer? How do I ensure that my offer will be posted on pvXchange? 4. Questions about the transaction I can't see the offer prices. What's wrong? How are the offer prices established? What should I do if I find an interesting offer? How is my interest in an offer handled? I am not satisfied with the transaction process. What should I do? 5. Questions about site maintenance I have entered my client number and password correctly. Why can't I login? The product I am offering/requesting is not in the database. How can I enter a new product? The product that I am oferring is listed in the database. However, some of the information listed differs from my records. What should I do? How do I search the offers and requests listed on the exchange?
1. General questions about the exchange	<< back
Who can trade on the exchange? pvXchange is a business-to-business exchange for PV modules and inverters. Sellers are connected with potential buyers in a simple and transparent way. Because the quantity and price information on the exchange is sensitive, access is granted exclusively to companies active in the PV industry. Access is not granted to end customers or other unrelated industries. Therefore all price information and most entry forms are located in the password protected areas of the site. Only members of pvXchange are admitted access to the exchange. Only members are allowed to post offers, post requests or execute trades. Members must be authorized by proving that they represent a business active in the PV industry. Does it cost anything to use pvXchange? Basic membership with pvXchange is free. You will have unlimited access to the pvXchange trading platform with your membership. Other services can be booked additionally on payment of a fee. We will inform you of the structure of rates and charges of our supplementary services personally and on these sites. Before using a service which is to pay, the member will always be informed of the costs incurred and asked for his/her consent – there are no hidden offers subject to charge at pvXchange. Does it cost anything to place offers or make requests? No! It is part of the free service to post offers and make requests on the exchange. pvXchange collects a fixed commission upon successfully brokering a trade. The amount ranges from $.03-$.06/W depending on trade volume and is agreed upon prior to posting the offer. We will be happy to supply you with the curent table of fees. Please use the contact form to request the table of fees. Please note: our minimum commission for module trades is 100 Euro per trade. How is my request handled? We review each request we receive. We will post your offer to the platform after reviewing it. This is to ensure that requests are acurate and that we do not have multiple requests for the same product. When requests are posted they become visible to all of our members. If a potential seller has the products to fulfill your request, they will contact us and we will broker the trade. In addition, our agents will actively look for products that meet your criteria. Our agents are committed to finding a fitting offer for each request. Who is offering the products listed on the exchange? The offers on the exchange originate from a variety of sources such as manufacturers, wholesalers, distributors, project developers, and installers. We screen all offers for accuracy, determine the actual physical location and ensure access to the product. Who is placing the product requests listed on the exchange? Requests can be placed by any member of pvXchange. Again, pvXchange screen all members to ensure that they are active in the PV installation, distribution, and/or manufacturing business.
2. Questions about registration	<< back
How do I register? You can register by clicking on the "New Registration" button on the homepage (www.pvXchange.com). We require that you complete the entire registration form acurately. If any of the requested entry fields are not clear, or you feel your answer is inadequate, please use the comment section at the end of the form to explain further. We thank you in advance for accurate and honest completion of the registration form. We screen all new members to ensure that they are active in the PV installation, distribution, and/or manufacturing business. If you have additional questions, please contact us and one of our representatives will be happy to contact you directly. Why does pvXchange need so much information for registration? pvXchange publishes sensitive information such as quantity and price of PV modules on the exchange. Access is granted exclusively to companies active in the PV industry. Access is not granted to end customers or external industries. The requested information is one step of a screening process to ensure that our membership is comprised exclusively of companies active in the industry. This stringent policy has helped pvXchange build a trustworthy exchange. Please visit "About Us" to learn more about the people behind pvXchange. Do I need any additional documents in order to register? We request that you supply us with your company's Employer Identification Number (EIN) as part of the screening process. This helps us ensure that all members are registered businesses. We try to make the registration process as easy as possible while providing a secure and trustworthy trading platform. Thank you for your understanding. How is my privacy protected? pvXchange takes the privacy of it's members very seriously. The only time your information is shared is during the transaction process. Once a transaction has been brokered, contact information of the two negotiating parties is exchanged in order to complete the transaction. Your information will never be given to a third party outside of the transaction process.
3. Questions about trading on the exchange	<< back
I can't find the type of module that I am looking for. Can pvXchange help me? There are two ways pvXchange may be able to assist: 1. Your pvXchange broker will be happy to review the current offers on the exchange and/or contact potential suppliers of the product you are searching for. 2. In many cases, you can substitute a similar product for the one you have already specified. You can visit our product database to search for a functional substitute. We are happy to support you should you need assistance. I've found the module/inverter type that I need, but I need a different quantity than that posted in the offer. pvXchange can help in the case that you need either less or more than the offered quantity. We can work together to find the optimal solution to your need. This might mean packaging various offers, brokering a transaction for only part of the offer or requesting additional orders from the supplier. I have posted an offer, but the buyer wants a different quantity than what I have offered. pvXchange can help package your offer in an attractive way on the exchange. Your offer might be purchased in combination with another offer if the requested quantity is greater than your offer or we may split a larger offer into multiple smaller sized offers. When posting an offer or request, what price should I offer? Offers are more successful when pricing and product reflect other successful transactions. pvXchange is happy to work with you to establish your pricing strategy. Together we can review successful and non-successful offers and set the price accordingly. How do I ensure that my offer will be posted on pvXchange? Please send us the manufacturer's data sheet of the specific product you are offering. Handling of the warranty needs to be clearly understood. (In cases of uncertainty a warranty certificate from the manufacturer may be requested) Modules must meet UL and other relevant certifications (CEC for California, CSA/cUL and CETL for Ontario). Please have these certifications available. Particularly in the case of larger transactions, flash data or other proof of modules tolerance should be available or provided to your brokers. Payment conditions should be clearly formulated. In the case that pre-payment is required, some form of collateral or security should be offered to the buyer.
4. Questions about the transaction process	<< back
I can't see the offer prices. What's wrong? You are most likely still in the public section of pvXchange.com. All sensitive information is only visible to registered members. Click here to login. Click here to register. How are the offer prices established? The offer prices reflect market conditions and the seller's pricing requirements. We have negotiated for an attractive price. The posted offer price also has the pvXchange commission included in it. Listed prices are the price that buyers pay the sellers - there are no additional hidden costs. What should I do if I find an interesting offer? Please click on "send request>>" in the detailed offer view. In the contact form that pops up, you can ask questions, state your interest or inquire about partial or subsequent orders. Your broker will be notified of this interest as well, and should be in touch with you shortly. You can also contact your broker directly. How is my interest in an offer handled? The seller's broker will first confirm the availability and pricing of the offer. We strive to keep all offers up to date, but the seller may be pursuing multiple sales channels. If the product is available and the quantity, price, delivery arrangement and payment terms are met, it is most likely that the transactions will be completed. You will be notified as soon as it is confirmed that the transaction can be completed. In the event that the offer is no longer available, we will also contact you immediately. We are sorry for any inconvenience this may cause.> The seller's broker will first confirm the availability and pricing of the offer. We strive to keep all offers up to date, but the seller may be pursuing multiple sales channels. If the product is available and the quantity, price, delivery arrangement and payment terms are met, it is most likely that the transactions will be completed. You will be notified as soon as it is confirmed that the transaction can be completed. In the event that the offer is no longer available, we will also contact you immediately. We are sorry for any inconvenience this may cause. If your offer is accepted by the seller, you will receive an email asking you to confirm the offer details along with a standardized purchase order. This email will also contain the seller's contact information. Simultaneously, the seller receives your contact information. Ultimately the transaction is completed between the selling and buying parties directly. You will contact the seller with the signed purchase order. This creates a binding agreement. I am not satisfied with the transaction process. What should I do? We are sorry to hear that you are unsatisfied. Our goal is to provide an exceptional client experience. We value our clients' input. Please contact us immediately and we will work to remedy your concerns. We take complaints about trading partners very seriously. In most cases, your input will feed into our internal client ranking system. In egregious cases we will examine if the client should be placed on probabtion or baned from trading activities.
5. Questions about site maintenance	<< back
I have entered my client number and password correctly. Why can't I login? Please note that we only accept passwords containing lower-case letters and numbers. You can try cutting and pasting the password directly from our email to ensure there are no typing errors. Or please contact us by clicking here for password assistance. The product I am offering/requesting is not in the database. How can I enter a new product? Unfortunately, there is no way for you to directly enter a new product in our database. Please contact your broker. They will be happy to assist you. We will need a current product data sheet. The product that I am oferring is listed in the database. However, some of the information listed differs from my records. What should I do? Please contact your broker with the discrepancies. We will investigate why this is the case. Thank you for your feedback! How do I search the offers and requests listed on the exchange? Please visit the exchange here. You can filter the offers using the filters (nominal power, total power and manufacturer) at the top of the page. You can also adjust how many offers you see per page. You can save your settings for future visits. Additionally you can sort each column by clicking the up or down arrows. The down arrows will sort by descending values, while the up arrow will sort by ascending values.
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